Privacy Policy

When you interact with us - whether booking a room, dining at our restaurant, or just browsing our site - we collect certain information to make your experience smooth and personalized.

Personal Details You Give Us:

• Name, email address, phone number
• Billing and payment info (securely processed through encrypted channels)
• Passport or ID details (when required by Canadian hospitality laws)
• Dietary preferences, special requests, accessibility needs
• Loyalty program details and guest preferences

Stuff We Collect Automatically:

• IP address, browser type, device information
• Pages you visit on our site and how long you stay
• Cookie data (more on that below)
• Location data if you've enabled it

Security & Safety Data:

• CCTV footage in public areas (lobby, corridors, parking)
• Key card access logs for building security
• Vehicle registration for valet services

We're not in the business of selling your data. Everything we collect has a purpose - mainly to give you a better stay and keep our operations running smoothly.

Service Delivery:

• Processing your reservations and managing check-ins/check-outs
• Providing room service, spa bookings, and concierge assistance
• Handling payments and sending booking confirmations
• Remembering your preferences for future visits

Communication:

• Sending reservation details and pre-arrival information
• Responding to your questions or special requests
• Sharing updates about your booking or account
• Marketing (only if you've opted in - you can unsubscribe anytime)

Improvement & Analysis:

• Understanding how guests use our facilities and website
• Improving our services based on feedback and patterns
• Fixing technical issues and optimizing performance
• Training our staff to serve you better

Legal & Security:

• Complying with Canadian laws and hospitality regulations
• Preventing fraud and ensuring guest safety
• Resolving disputes or legal matters if they arise

We don't hand over your info to just anyone. When we do share data, it's only with trusted partners who help us run the hotel or when legally required.

Service Providers:

• Payment processors for secure transactions
• Booking platforms and travel agencies
• Cloud hosting providers for our systems
• Marketing partners (only with your consent)
• IT support and security firms

Legal Requirements:

• Law enforcement if required by court order
• Tax authorities and regulatory bodies
• Legal advisors in case of disputes

Business Transfers:

If Chronovex Bastion is sold or merged with another company, your data would be transferred to the new owners (we'd let you know if this happens).

Important: All third parties we work with are bound by strict confidentiality agreements and must comply with Canadian privacy laws.

Cookies are small text files that help our website remember you and improve your browsing experience. Nothing scary - just helpful bits of code.

Types of Cookies We Use:

Most browsers let you control cookies through settings. Just know that blocking all cookies might affect how our site works for you.

Security isn't just a checkbox for us - it's woven into everything we do. We've invested in industry-standard protections to keep your information safe.

Technical Safeguards:

• SSL encryption for all data transmitted through our website
• Secure servers with regular security audits
• Firewall protection and intrusion detection systems
• Regular software updates and security patches
• PCI-DSS compliance for payment processing

Organizational Measures:

• Staff training on data protection and privacy
• Limited access to personal data (only authorized personnel)
• Strict confidentiality agreements for all employees
• Regular privacy compliance reviews

Real talk: No system is 100% hack-proof, but we're constantly monitoring and improving our defenses. If there's ever a breach affecting your data, we'll notify you promptly as required by law.

Under Canadian privacy laws (including PIPEDA), you've got rights when it comes to your personal information. Here's what you can do: